Frequently Asked Questions
In this F.A.Q., you'll find answers to some of the most common questions about our products, our vision, and the people behind our company.
If you don’t see the information you’re looking for, or if you need more details, please don’t hesitate to reach out at hello@heartfeltwords.org!
Our tales
How can your tales help me manage stress and anxiety?
Our tales teach techniques such as mindfulness, cognitive-behavioral strategies, and relaxation exercises, all of which are proven to reduce stress and anxiety.
The stories also use other techniques, such as emotional validation, to make readers feel more at ease and less isolated.
Can your tales replace traditional therapy?
Our courses incorporate many techniques often found in psychotherapy, such as emotional validation, cognitive-behavioral strategies, and reflective questions. They can be a wonderful resource, especially for those who may not have access to traditional therapy due to cost or other barriers. Think of our tales and teachings as a comforting companion on your journey—like a warm cup of tea on a chilly day.
However, while they can provide significant support and promote personal growth, they don’t play the same role as therapy. Therapy offers a deeper, more personalized exploration of one’s experiences and challenges, guided by a licensed professional who can provide tailored treatment and care.
Can your tales help me in my professional life?
Yes, they certainly can! The skills we teach—like emotional intelligence, stress management, and effective communication—are incredibly valuable in professional settings.
Whether you’re looking to improve your leadership skills or simply want to bring more calm and clarity into your workday, we’ve got you covered.
What if I don't see any improvement after reading a tale?
If you’re wondering whether our tales will truly make a difference for you, we understand that concern. Growth is a journey, and it can take some time to see the impact of the seeds you’re planting. If you don’t notice immediate changes after reading one of our tales, don’t worry—personal transformation often unfolds gradually. We encourage you to keep engaging with the techniques and stories at your own pace. And if you ever feel uncertain, remember that our support team is just an email away at hello@heartfeltwords.org.
If you’re considering a purchase but are worried about seeing results, we offer a 30-day no-questions-asked refund policy. This way, you can explore our tales with peace of mind, knowing that if it doesn’t feel like the right fit, you’re not locked in. Your journey matters to us, and we’re here to support you every step of the way.
Are your tales suitable for people with severe mental health issues?
We genuinely want to help everyone on their journey, and our hearts are especially with those facing severe mental health challenges. While our current offerings can provide comfort and support, they aren’t meant to replace professional treatment. For those dealing with serious conditions, we recommend using our resources alongside professional care to ensure you receive the comprehensive support you need.
We’re committed to expanding our offerings and are planning to release courses in the future that specifically address heavier circumstances. We hope these upcoming resources will offer even more support to those who need it most.
I'm new to self-development. Can I still benefit from the tales?
Absolutely! We welcome you with open arms. Our format isn’t like typical self-help—you won’t find dry lectures or rigid steps here. Instead, our storytelling approach makes our courses even more beginner-friendly. Through engaging tales and relatable narratives, we gently guide you along your path of growth.
Whether you’re just starting or have already taken a few steps on your journey, you’ll find it easy to connect with our content. Take it one story at a time, knowing that we’re here to support and inspire you every step of the way.
What are the limitations of your tales?
Our tales are crafted with love and designed to inspire, comfort, and guide you through personal growth. However, they do have their limitations. Our storytelling approach, while engaging and relatable, may not provide the structured, step-by-step guidance that some people prefer from traditional self-help or therapeutic methods.
Additionally, our tales are more about general life lessons and emotional support rather than addressing very specific or clinical mental health needs.
We aim to be a supportive companion on your journey, but for those facing more severe challenges, our tales are best used alongside professional support.
What happens if I can't complete a tale?
No worries at all! There’s no rush, and certainly no penalty for not finishing. You have lifetime access to the courses you purchase, so you can pick up right where you left off whenever you’re ready.
You can even reset your progress and start fresh if you feel like it. Learning is a journey, and we’re here to support you every step of the way.
What kind of support is available?
We’re always here for you, ready to offer a helping hand whenever you need it! Our customer support team is just an email away at hello@heartfeltwords.org.
Whether you’re feeling stuck on a particular lesson, need clarification on a concept, are unsure how to apply a technique, or simply want some guidance on how to make the most of your tale, don’t hesitate to reach out.
We’re here to help you navigate any challenges and ensure you have the best experience possible on your journey of growth and learning.
How can I suggest a topic for a future tale?
We’d love to hear from you! If there’s a topic you’d like us to explore, drop us a line at hello@heartfeltwords.org or connect with us on social media. Your ideas help us create content that truly resonates with our community.
Pricing
Are there any hidden fees or costs?
No surprises here! We believe in full transparency. The price you see is the price you pay. If there are any additional services or products, they’ll be clearly marked, so you always know what you’re getting.
Do you offer corporate or group pricing?
We sure do! If you’re looking to bring a little more warmth and growth into your workplace or group, we offer special pricing for corporate clients and groups. Reach out at hello@heartfeltwords.org for more details on bulk purchases or corporate packages.
How do I access a tale once I've purchased it?
As soon as you make a purchase, you’ll receive an email with all the details you need to get started.
You can access your courses anytime through your account on our website—just make sure to log in with the same e-mail you used to purchase the tales. It’s like having a library of wisdom at your fingertips!
Is it possible to access a tale without providing my payment details (like a credit card)?
Yes, you can definitely explore some of our tales without providing any payment details! The tales marked at "0$" in our store can be accessed without needing to input a credit card number.
Additionally, you can subscribe to our mini-tales, which are sent directly to your email, by signing up through the pop-up on our website. This way, you can enjoy a taste of our storytelling without any commitment.
Is there a subscription option to access all your products?
We’re planning to introduce a subscription option in 2025. This will allow you unlimited access to all our courses and resources for a simple monthly or annual fee. Stay tuned—great things are on the horizon!
How can I request a refund?
If you’d like to request a refund, we’re here to make the process as smooth as possible for you. Simply reach out to our support team at returns@heartfeltwords.org within 30 days of your purchase.
Let us know the reason for your request, and we’ll handle it right away. Your satisfaction is important to us, and we want you to feel completely supported on your journey with us.
Our company
What values guide the content you create?
We create with love, guided by empathy, inclusivity, and evidence-based practices.
Our goal is to offer content that is not only useful but also deeply accessible to everyone. Your well-being is at the heart of everything we do.
Who are the people behind your company, and what are their backgrounds?
Heartfelt Words is led by Marianne, our founder with a background in IT, coaching, and a deep passion for psychology and storytelling. She created this platform to help others grow and heal in a new, engaging way.
Raffaele, our co-founder, brings experience in management and has a background in physics research. Together, they are dedicated to building a supportive community focused on personal growth and well-being.
What is the biggest challenge your company faces?
One of the biggest challenges we’re facing right now is growing at the pace we’d like with a very small team. It can be difficult to develop new content, explore exciting opportunities, and expand our offerings as quickly as we’d love to. This also means that sometimes, responses or new releases may take a little longer than we’d hope.
However, we are deeply committed to quality over quantity, and we want to make sure that every tale and every course we release is crafted with the utmost care and intention.
We’re constantly exploring ways to grow sustainably while maintaining the personal touch and warmth that defines us. Your support and patience mean the world to us as we continue this journey!
What is the vision behind Heartfelt Words Co.?
At Heartfelt Words Co., our vision is to make psychological knowledge an accessible and essential skill for everyday life, while also making the process of learning more playful and light. We believe in using storytelling as a powerful tool for better learning.
We aspire for our tools and resources to be widely used in schools, by social workers, charities, and mental health organizations worldwide. We aim to normalize and simplify the understanding of psychology, helping people interact more safely and kindly.
Our goal is to empower individuals to practice empathetic communication, manage their emotions, and recognize unhealthy behaviors, fostering a safer, kinder world where emotional well-being is prioritized.
What are the core beliefs behind the brand?
At Heartfelt Words Co., we are guided by a few fundamental beliefs. We believe that everyone is capable of learning and growth, and that no one is "broken" or beyond help. We recognize that success looks different for everyone, shaped by each individual's unique journey.
Most importantly, we believe that everyone deserves access to tools and resources that can enhance their mental health and support their learning. Our mission is to provide these in a way that's engaging, accessible, and supportive for all.